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Returns & Refunds

Returns & Refunds

Please note:

  • custom made or special sized items are made to order and none refundable, unless faulty.
  • When goods are delivered please inspect the product and report any fault or damage with in 14 days.
  • We reserve the right to repair or exchange any product that is delivered damaged.
  • If a product is damaged and a repair is carried out by someone else that’s hasn’t been appointed by St James bed centre may result in the product not being exchanged.
  • for all orders place over the phone or online were you have not seen the product. you have the right to cancel with in 14 days of purchase and are in titled to a full refund.
  • If a product has been purchased damaged and the customer is aware we reserve the right to refuse a refund or repair.
  • All products carry a statuary manufacturers 12 months guarantee
  • some products carry a longer manufacturers guarantee or warranty. For all these product they are covered for an extended time by the manufacturer against any manufacturing faults. Please note this does not cover miss use.
  • when a product has been deemed miss used then we reserve the right to refuse a refund or exchange.
  • when a product is faulty and a exchange is offered, if we are unable to supply the original product an upgrade will be given
  • if a product is returned for a refund we require proof of purchase and the item needs to be in the original packaging. Failure to do so can result in no refund given.
  • Express Delivery items can be returned in the original packaging and must be un damaged and un marked.
  • Please note any damages must be reported within 48 hours of delivery on any Express delivery item.
  • Refund on any item will be less the carriage/postage charge for the return.
  • Any item returned must be in full working order and in good condtion before a refund can be issued.
  • Please note any soiled item will be deemed mis use and will be returned to the customer and no refund given.
  • Please report any shortages to so we can send replacements ASAP
  • All Returns from online orders will need there original packaging on them and collection via a courier service, please ensure the item is undamaged and not soiled.  Any item returned damaged or soiled with mean no refund will be given.
  • All returned items must be sent back in good condition.
  • returns from online orders will have the carriage charged back at our discretion and taken off the refund amount. (see terms and conditions page)


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