Covid 19 Statement
Please be assured that we take customer and staff safety very seriously and this is why we have installed the temporary steps below to help make your shopping experience safe and easy.
We have a hand sanitizer station by the entrance on the store. All personnel (including customers and delivery crews) who enter the store will be required to use hand sanitizer and again on exiting.
We will exercise the essential 2metre social distance rule inside the store. All customers are asked to respect the staff and other customers and please keep to a safe distance to ensure that everyone is safe whilst in the store.
Staff are issued with PPE (mask and gloves) that will be worn as required to keep everyone safe
All equipment and surfaces will be cleaned regularly to reduce the risk of infection.
Customers will be limited in store, where required, to ensure the social distancing rules are adhered too.
There is a protective screen installed at the desk were orders and payments are taken to ensure safe transactions.
Wherever possible it will be requested that payments are made by card to limited physical contact between customers and staff.
We will endeavour to update Covid-19 safety measures, when amended, to keep everyone as safe as we can.
Covid-19 – Changes to the way we deliver:
Where possible deliveries will be made to the customer’s door to limit contact occupants and staff. This measure is the best way to ensure the lowest Covid-19 contamination risk to both customers and staff.
Where the furniture installation team are required to enter to customer’s property to install bedroom furniture we would ask that you follow the following safety measures: Open doors along the route, maintain social distancing and allow the team to install the furniture whilst occupants are located preferably in a different room/s to minimize the risk to customers and staff.
Delivery crews will be issued with PPE (mask and gloves) that will be worn if they are required to enter customers home.
Hand sanitizer is carried on the delivery van that delivery staff will have access to constantly.
Collection of old beds and mattresses will be severely limited due to the potential risks to staff.
Please note we will endeavour to put customer and staff safety above everything else. These measures are in place for the protection of everyone involved.
Please note we will monitor all Covid-19 guidance changes and will update our policies accordingly.
Thank you for your understanding during the Covid-19 pandemic.